1. Agreement to These Terms
These Terms of Service ("Terms") are a binding agreement between you and Runlane ("Runlane", "we", "us", or "our"). They govern your access to and use of Runlane's websites, applications, APIs, and related services (collectively, the "Services").
By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.
You must be at least 18 years old and legally capable of entering into this agreement. The Services are offered only for business or professional use, not personal, family, or household use. If you use the Services for a company or other organization, you represent that you have authority to bind that organization. In that case, "you" includes both you and the organization.
2. The Services
Runlane helps business teams organize repeat work and operate AI agents. Depending on the features you enable, the Services may include Organizations, workspaces, projects, tasks, Runbooks, agents, skills, scheduled runs, connected services, credentials, budgets, generated files, approval steps, run history, and audit records.
The Services may perform actions at your direction or under the permissions, schedules, instructions, credentials, connections, and limits you configure ("Agent Actions"). You authorize Runlane to perform those Agent Actions on your behalf. You remain responsible for configuring, supervising, and reviewing them.
We may add, change, limit, suspend, or discontinue features. We will use reasonable efforts to notify you before a material change that significantly reduces core functionality, unless immediate action is needed for security, legal compliance, abuse prevention, or service reliability.
3. AI Outputs and Human Review
AI-generated content and Agent Actions may be incomplete, inaccurate, misleading, biased, offensive, or unsuitable for your purpose. Outputs may not be unique. You must independently review outputs and Agent Actions before relying on them, publishing them, sending them to another person, or using them to make decisions.
Runlane does not provide legal, medical, financial, tax, employment, insurance, or other regulated professional advice. You must obtain qualified professional review where appropriate. Human approval features are controls for your workflow; they do not transfer responsibility for your decisions to Runlane.
4. Accounts, Organizations, and Workspaces
You must provide accurate account information, keep it current, protect your sign-in credentials, and promptly notify us by email if you suspect unauthorized access.
Organization and workspace owners may invite or remove members, assign roles, manage access, configure agents and integrations, and control Customer Content within their Organization. If your account belongs to an Organization, its administrators may access, export, restrict, or delete that Organization's Customer Content where their permissions and available features allow. They do not control your personal account outside that Organization.
You are responsible for activity under your account and for ensuring that each person using the Services through your Organization is authorized and complies with these Terms.
5. Customer Content
"Customer Content" means information and materials you or your users submit to, store in, connect to, or generate through the Services. This includes tasks, Runbooks, project memory, table data, files, prompts, instructions, credentials, connected-service data, messages, agent inputs, outputs, and generated artifacts.
As between you and Runlane, you retain ownership of Customer Content. Subject to applicable law and third-party rights, you may use outputs generated for you. You grant Runlane a worldwide, non-exclusive, limited license to host, copy, transmit, modify, display, and otherwise process Customer Content only as needed to:
- provide, secure, maintain, and support the Services;
- carry out your instructions and Agent Actions;
- prevent abuse and investigate service or security incidents; and
- comply with law and enforce these Terms.
Runlane does not use Customer Content to train AI models operated by Runlane. Model providers process Customer Content under the terms and settings applicable to the selected model and provider route. Some routes support zero-data retention, but Runlane does not guarantee zero-data retention for every model. Providers of models or routes without zero-data retention may retain prompts and outputs for limited periods under their terms. The model selected by you or your Organization therefore affects provider retention.
We may use feedback you voluntarily provide about Runlane to improve the Services, but not Customer Content contained in that feedback unless you expressly authorize that use.
You represent that you have all rights, notices, consents, and lawful bases needed for Runlane and its service providers to process Customer Content under these Terms. You are responsible for Customer Content and for the legality, accuracy, and consequences of your use of it.
6. Credentials and Connected Services
You may connect third-party accounts or provide credentials for use during agent runs. You authorize Runlane to access and use them only to provide the features you enable. You are responsible for the permissions you grant, the systems agents may access, and compliance with each third party's terms and policies.
Third-party services are outside Runlane's control. Their availability, security, outputs, and handling of data are governed by their own terms. Runlane is not responsible for a third party's acts, omissions, service changes, suspensions, or failures.
7. Acceptable Use
You must not use the Services to:
- break the law, evade sanctions or trade controls, or violate another person's rights;
- submit or use content, accounts, systems, or credentials without authority;
- generate or distribute malware, phishing, fraud, spam, deceptive content, or abusive material;
- harass, exploit, discriminate against, or unlawfully monitor another person;
- bypass security, access controls, approval steps, usage limits, or technical restrictions;
- probe, scan, disrupt, overload, reverse engineer, or compromise the Services, except where law permits;
- use outputs or Agent Actions without required human review in a high-impact or regulated decision; or
- resell or provide access to the Services unless we agree in writing.
You must comply with applicable laws, industry rules, consent requirements, and third-party terms for every communication, publication, transaction, or other action performed through the Services.
8. Runlane Intellectual Property
Runlane and its licensors own the Services, software, interfaces, designs, documentation, trademarks, and other materials we provide, excluding Customer Content. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Services for your internal business purposes.
You must not copy, modify, distribute, sell, lease, sublicense, or create derivative works from the Services except as expressly permitted by us or by law. Any third-party or open-source components remain subject to their own licenses.
9. Confidentiality
Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use that information only to perform under these Terms and will protect it using reasonable care. This obligation does not apply to information that is public through no breach, already lawfully known, independently developed, or lawfully received without restriction.
A party may disclose confidential information when legally required, provided it gives advance notice where lawful and reasonably assists the other party in seeking protection.
10. Privacy and Security
Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information. You must provide all notices and obtain all consents required for personal information you place in the Services.
We use reasonable technical and organizational safeguards, but no service is completely secure. You are responsible for using appropriate access controls, limiting credentials and permissions, reviewing audit records, and maintaining backups of Customer Content appropriate to your business.
11. Beta Services
Features identified as beta, preview, experimental, or evaluation may be incomplete, change without notice, or be withdrawn. They may contain defects or result in data loss. You use them at your own risk and should not rely on them for production-critical activity without independent safeguards.
12. Suspension and Termination
You may stop using the Services at any time. We may suspend or terminate access where we reasonably believe you breached these Terms, created a security or legal risk, failed to respond to an incident, or used the Services in a way that could harm Runlane, our providers, or another person. Where practical, we will give notice and an opportunity to remedy the issue.
If your individual access ends, your right to use the Services ends, but Customer Content remains under the control of the relevant Organization. If an Organization or workspace is terminated or deleted, its affected Agent Actions and schedules will stop. Subject to administrator controls, legal requirements, and security restrictions, we may provide a reasonable opportunity to export Customer Content. We will handle Customer Content and associated personal information after termination as described in our Privacy Policy.
Provisions that by their nature should survive termination will survive, including ownership, confidentiality, disclaimers, liability limits, indemnity, dispute resolution, and general provisions.
13. Disclaimers
To the maximum extent permitted by law, the Services are provided "as is" and "as available". Runlane disclaims all express and implied warranties, including merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, security, and uninterrupted operation.
We do not warrant that outputs or Agent Actions will be accurate, lawful, complete, accepted by a third party, or suitable for your purpose, or that the Services will preserve Customer Content without loss.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. Where our liability for a failure to comply with a non-excludable guarantee can lawfully be limited, it is limited, at our option, to resupplying the Services or paying the cost of having them supplied again.
14. Limitation of Liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive loss, or for lost profits, revenue, goodwill, business opportunity, or data, arising out of or relating to these Terms or the Services, even if advised that the loss was possible.
To the maximum extent permitted by law, Runlane's total aggregate liability arising out of or relating to these Terms or the Services will not exceed the total amount you paid Runlane for the Services during the 12 months before the event giving rise to liability.
These exclusions and limits do not apply to liability that cannot lawfully be excluded or limited. Infringement or misuse of intellectual property, breach of confidentiality, fraud, wilful misconduct, and indemnity obligations are not limited by this section.
15. Indemnity
To the extent permitted by law, you will indemnify Runlane and its personnel against third-party claims, losses, and reasonable legal costs arising from your Customer Content, your Agent Actions, your breach of these Terms, or your violation of law or third-party rights. This obligation does not apply to the extent a claim was caused by Runlane's breach, negligence, or wilful misconduct.
We will promptly notify you of an indemnified claim, allow you to control its defense and settlement, and provide reasonable cooperation. You may not settle a claim in a way that admits fault or imposes obligations on Runlane without our written consent.
16. Disputes, Arbitration, and Class Action Waiver
Before starting formal proceedings, each party must give written notice of the dispute and allow 30 days for good-faith negotiation. Notices to Runlane must be sent by email .
Except for a claim eligible for a small claims tribunal or court, a request for urgent injunctive relief, or a matter that cannot lawfully be arbitrated, any dispute arising out of or relating to these Terms or the Services will be finally resolved by arbitration administered by the Australian Centre for International Commercial Arbitration (ACICA) under the ACICA Arbitration Rules in effect when arbitration begins. The seat of arbitration will be Sydney, New South Wales, Australia. The arbitration will be conducted in English by one arbitrator.
To the extent permitted by law, each party may bring claims only in its individual capacity and not as a plaintiff or class member in a class, consolidated, or representative proceeding. The arbitrator may not combine claims from more than one person without all parties' written consent.
Nothing in this section prevents either party from reporting an issue to a regulator or exercising a right that cannot lawfully be waived. If the class action waiver is unenforceable for a particular claim, that claim must proceed in a court of competent jurisdiction and not in arbitration.
17. Governing Law
These Terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-law rules. Where a dispute is not subject to arbitration, the parties submit to the exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia.
18. Changes to These Terms
We may update these Terms from time to time. We will update the date above and take reasonable steps to notify you before material changes take effect. Changes will apply prospectively. If you do not agree to updated Terms, you must stop using the Services.
19. General
These Terms and documents expressly incorporated into them are the entire agreement about the Services and replace prior discussions on that subject. If a provision is unenforceable, it will be modified only as much as needed, and the remaining provisions will continue.
You may not assign these Terms without our written consent. We may assign them as part of a merger, reorganization, financing, or sale of all or substantially all of our business or assets. A failure to enforce a provision is not a waiver. Neither party is liable for delay caused by events beyond its reasonable control.
20. Contact
Questions and legal notices may be sent by email or by post .